Handling the portfolio of cashless & reimbursement cases as per policy conditions by coordinating with multiple departments including claim processing, CRM, networking, Legal & Grievance department by applying knowledge of policy terms and conditions of PSU and private policies within agreed TAT & SLA requirements. Maintain data in MIS for Machine Learning & Data analysis, generate reports to provide insights on trends for presentation to Private stakeholder. Client Escalation Management as per Escalation Matrix and encourage for feedback and impart product knowledge. Focus on all stakeholder management and provide suggestion to inter department for logical conclusion. Updating the new terms & condition of product by insurance company.

Maintaining personnel records and associated human resource information systems providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities receiving and recording job vacancy information from employers such as details about job role developing, planning and formulating enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programs, and procedures for their implementation overseeing the formation and conduct of workplace consultative committees and employee participation initiatives

Analyzing complex data to produce to produce a wide spectrum of reporting solutions for our client including operational reporting of KPIs and continuous improvement initiatives • Efficiently clearing a back log of over 3000 accounts over a 6 week period. • Reconciliation of Infringements, legal notices and general accounts. • Locating and “Skip tracing” of new accounts with the compliance department. • Liaising with business stakeholders across various departments (Finance, Accounting and IT) to assist in meeting client reporting objectives • Archiving documents according to company procedures and working closely with consultants to ensure privacy of sensitive account holder data. • Data Entry and multiple Ad hoc tasks to assist senior members of the organization in delivering outcomes for our client • Reducing Account escalations/disputes by ensuring attention of detail and adherence to company policies.

Proficient at handling customer complaints and providing resolutions Revenue generation: Upsold services to customers, resulting in an additional revenue generation of $10k per week. Promoted the food and beverage facilities of the hotel, resulting in 60% of the guests dining in the in-house restaurants – achieved praise from management for my efforts. Email and administration tasks from RMS ERP