Global Learning Advisor

Job Detail

  • Job ID 47122

Job Description


The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.


For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.


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The IRD for this job is: 11-16-2023


UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.


The Division of Global Engagement (GE) advances the University’s teaching, research, and service mission by working collaboratively throughout the institution to promote global engagement and advance campus-wide internationalization by facilitating international mobility for students and faculty. GE serves as the primary unit responsible for improving the international student and scholar experience and engagement on campus, promoting faculty engagement in international initiatives, and developing strategic partnerships abroad. GE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UCSC globally. GE units include Global Learning, International Student and Scholar Services (ISSS), Global Programming, and Global Initiatives.


The Global Learning Advisor reports to the Interim Assistant Director of Advising and uses skills as a study abroad professional to provide the full range of student services to students seeking acceptance to a study abroad and/or away program. Independently advises students and resolves student service-related issues on the full range of academic, cultural, and logistical issues inherent within any study abroad or away program. The incumbent recommends solutions to program requirement issues and works independently under general supervision. Advises management on a variety of student issues related to Global Learning programs. Recommends changes to policies, practices, and procedures within the context of UCSC Global Learning programs.

UCSC Global Learning oversees a portfolio of custom programs, such as faculty-led, exchanges, and internships, which are growing rapidly and are a priority for the Division and campus. University of California systemwide programs, such as UCEAP, the University of California Washington DC Center Internship program, and the UC Center Sacramento internship program are also part of the portfolio. The incumbent will develop in-depth knowledge of all Global Learning to provide general advising on all program options. They will maintain general knowledge of campus academic departments, schools and colleges, and major and degree requirements to match a student’s interests, academic/linguistic/cultural preparation, and goals to the appropriate program. Advisers are expected to participate in general and program-specific student recruitment, application review and selection, pre-departure preparation, health and safety requirements, and re-entry activities for students. This position will work closely with Global Learning leadership to refine and improve general advising practices and resources to best meet prospective student needs. This position will also hire, train and supervise student workers as well as support additional returned student engagement through ambassador programs and other initiatives.

Advisers participate in divisional initiatives and contribute to improving work processes within Global Engagement to achieve the divisional goals and objectives. As UCSC continues to develop relationships with institutions overseas, advisers work directly with faculty, campus departments, program partners, and international partners to maintain these opportunities and provide administrative oversight.

Advisers are expected to demonstrate good judgment and advanced problem-solving skills when addressing issues, and to assist with training and mentoring of less experienced team members. Under general supervision, advisers work independently with regard to time management and student advising caseload to meet office and program deadlines.


Budgeted Salary: $66,900 – $75,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Fri
  • Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004575 (STDT SVC ADVISOR 3)

Travel: Never or Rarely


60% – Advising

  • Provides general advice and guidance to students on all aspects of their study abroad or away academic experience, including program and other participation requirements, pre-departure, and campus requirements. Provides thorough and accurate information so students can make appropriate program choices. Advises prospective applicants on necessary academic preparation, special eligibility requirements, finances and financial aid, and appropriateness of participation as it pertains to the prospective applicant’s goals, utilizing in-depth knowledge of all Global Learning programs, including eligibility requirements, academics, and program structure. Determines barriers, distractions, and complications affecting a student’s academic success abroad or away, helping students recognize key non-academic issues, and makes appropriate referrals for additional counseling and/ or assistance from other units. Supports pre-departure orientations for students going abroad. Provides recommendations to Global Learning leadership on ways to improve the student experience through general advising and resources. Respond to student inquiries via the Global Learning email. Oversee drop-in advising, peer advising program, and student ambassador program.

20% – General Outreach

  • Collaborate with divisional and Global Learning staff to support outreach activities that promote all Global Learning programs, including tabling events, fairs, presentations, social media, print and email campaigns, and other marketing initiatives. Utilize the application management system to pull student reports for outreach and recruitment activities. Coordinate quarterly classroom visits and general information sessions with departments and colleges.

15% – Administrative Duties

  • Provide application support as needed. Develop participation reports to support data integrity and pull student data to help inform advising needs and general advising resources. Supervise student workers, including hiring, training, and scheduling. Manage post-event data input and other administrative tasks as needed.

5% – Divisional Support

  • Serves as unit liaison with other campus units. Represents Global Learning unit at campus, system-wide or national meetings as needed. Supports and contributes to the overall goals of the Division as needed. Other duties as assigned.


  • Bachelor’s degree in related area and / or equivalent experience / training.
  • Demonstrated expertise in advising techniques for study abroad programs in a higher education setting.
  • Prior experience and demonstrated skills in student worker supervision and management.
  • Prior experience using common computer application programs utilized in higher education settings.
  • Skills in judgment and decision-making, problem-solving, and identifying measures to improve processes and/or services to students.
  • Demonstrated multicultural competencies; successful prior experience working with diverse populations.
  • Effective written communication skills; demonstrated attention to detail.
  • Effective verbal communication and presentation skills.
  • Interpersonal skills to effectively communicate and successfully work with students, faculty, and other campus stakeholders.


  • Masters degree in related area and / or equivalent experience / training.
  • Prior experience and demonstrated skills in study abroad program development of exchanges, faculty-led, internships, and direct enroll programs.
  • Prior experience working in database interface tools such as Horizons, Terra Dotta, ViaTRM, or equivalent.
  • Prior experience working with academic departments for academic integration in a higher education setting.
  • Working knowledge of study abroad program management.


  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
  • Selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
  • Ability to work occasional evenings and weekends as directed.
  • Ability to travel to multiple work locations on and off campus.
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
  • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
  • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.


All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.


The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Required skills

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