Discipline: Mechanical Engineering Grade: 1st Class with distinction

Responsibilities in my current role: Monitor system performance, application availability, and identify and troubleshoot issues. Develop and maintain automation runbooks for application maintenance, backup & disaster recovery. Periodic review of resiliency of the system & application architecture Maintain system & application login/auditing Ensure system and application/component vulnerabilities are remediated Ensure system and application/components are maintained as per Technical Requirement Standard Application release management Capacity planning, performance tuning & optimization of system resources before peak season Develop and maintain application & system documentation Lead the team in satisfying SLAs which covers Incident Management, Change Management and Problem Management Work across a matrix team to work with the stake holders & management in projects I take initiative Provide support & perform business value analysis by partnering with business Responsibilities in previous roles: Architect, develop & maintain web applications / Web services for Visa’s Service Desk using .Net, PHP, jQuery, ExtJs, Netcool, Servicenow, Ansible/ Bladelogic. • VARP (VOCC Alert Resolution Portal) – 1st level support Alert/Event Management portal • Maintenance Mode REST API & Portal • Event Reporting portal Implement & maintain 3rd party tools/applications: • Broadcom CA Output Manager Web Viewer – Mainframe reporting tool • Resolve systems Incident Resolution Acceleration & Human guided Automation • Evolven IT Operations Change drift Analytics. • Everybridge - – SaaS Intelligent notification platform migration – Implement & Integrate Everybridge SaaS API with Visa’s Global Event management system console applications. • MIR3 – SaaS Intelligent notification platform – Manage, Implement & Integrate MIR3 SaaS API with Visa’s Global Event management system console applications. • Architect, plan & impellent HP Operations Orchestration (HPOO) & BMC Atrium Orchestrator (BAO)