Sector: Financial ServicesMember Since, February 15, 2023
Open To Work
An experienced training and development professional with international exposure who has successfully enabled varied people from CXO level to junior inducted new recruits of 50 different nationalised in companies worldwide. Looking forward to working with MNC’s to make a difference and helping in organisational growth.
MBA – Human Resource (2013) Green Lakes University -USA
PGD – Associated Stress Consultant (2007) BSY GROUP, DEVON UK
Graduate – Basic Counselling (2006) BSY GROUP, DEVON UK
Bachelor’s Degree in Arts (Major: Political Science) (1994) ST XAVIER’S COLLEGE, CALCUTTA UNIVERSITY
Work & Experience
NEOSTYLUS CONSULTING, Dubai, Mumbai, and Delhi (2011 - Present ) Principal Consultant
▪ Affiliated Coach at uExcelerate, Peak Performer and Mentorcity. ▪ Syenergy Environics Ltd – Manpower Solutions Consultant ▪ HR Consultation provided to CorporatEdge ▪ Facilitated organizational training initiatives- with learning interventions on security, risk identification and mitigation, hygiene parameters along with IELTS language coaching and Life skills – for corporate employees in Oil and Gas, Royalty and Armed Forces sectors at Higher Colleges of Technology, Abu Dhabi ▪ Consulted Future Rider IT Solutions, Dubai & CorporatEdge establishing and managing human resources policies, formulating standard operating procedures defining key result areas, structured competency mapping, compensation and benefits, assessment, and development center along with psychometric interviewing methodology, introduced annual performance appraisals and articulated training needs analysis while conducting the required trainings for the team skill upgradation. ▪ Retained by MS Hydro Solutions, Pune for B2B business development and sales enablement design enhancing qualified leads pipeline and conversions ▪ Consulted Universal Business School, Mumbai conducting soft skills, interview coaching and finishing school grooming sessions achieving 100% job placements and acted as Chief Mentor for Management Students ▪ Streamlined delivery process for pre-placement, presentation and business communications training module leading the Campus to corporate trainings along with English Language trainings and acted as counselor for management students at JRE Group of Institutions, Delhi
KAMA AYURVEDA, Delhi (2016 - 2020 ) Chief Officer - Learning and Development
▪ Formulated Business Plan strategy to drive corporate learning direction, goals, policies bringing it all under budget. ▪ Spearheaded and institute learning and development wing as a business enabler contributing to fueling top-line growth from INR 50 Cr to INR 250 Cr. ESL trainings along with business communication skills were done for the employees of Kama Ayurveda which gave par excellence results. ▪ Envisioned 5-year business plan collaborating with operational heads to devise annual human capital management for augmented store count from 22 to 48 3 Punam Agarwal ▪ Formulated operating procedures for new store opening focused on customer orientation viz., etiquette, suggestive sales, grooming and motivation ▪ Retained external partner to conduct mystery audits analyzing reports to plug pain areas viz., attitudinal re-engineering, goal setting and team building activities ▪ Devised man management interventions vis-à-vis classroom, on the job, ▪ Conducted Puig transformation workshops keeping in mind business vision and fast paced expansion ensuring smooth operations with sustainable/scalable growth ▪ Coordinated with internal stakeholders for talent identification and prepared outcome-based roadmap for building second rung leadership pipeline ▪ Incepted assessment center and Gallup psychometric evaluation for identifying and creating IDP’s of individual employees to cut down training cost and provide needbased trainings ▪ Re-evaluated human capital structure - compensation and benefits employee engagement, conducive work environment and etched plans for career growth ▪ Identified training needs and designed training calendar establishing culture of performance future proof and gather momentum towards achieving organizational goals ▪ Provided direction to trainers’ pan-India put in place processes and control measures and reviews to ensure necessitated objectives are met ▪ Designed, developed production of brands training materials, documents, manuals and learning-aids to ensure consistency and quality of content and delivery to meet needs of the retail training program ▪ Acted as a coach and mentor for the employees ▪ Conducted orientation sessions, arranged on-the-job trainings, and visited stores at PAN India level interacting and reviewing individual store performance, creating charter of improvement plan, devised mass training where required. ▪ Introduced AI technique – Mobile App medium of training along with WebEx sessions as a new age Ayurveda Training pillar while helping in training cost reduction.
EMIRATES GROUP, Dubai (2006 - 2011 ) Senior Corporate Trainer HR
▪ Responsible for learning and development for group entities – Emirates Flight Catering, Dnata Airlines, Abela along with consulting for Acer and Voltas ▪ Formulated and implemented customized training on attitudinal reengineering, business communication, team cohesiveness, soft skills, and image consulting ▪ Researched and adopted global best practices, imparted hybrid instructional design for 50 multi-nationals – F&B, Fish Philosophy, Risk Mitigation, Kinesics, Motivational Leadership, Business Etiquette, Interpersonal Skills and EFL trainings. ▪ Responsible for internal communication as a Chief Editor, editing and publishing monthly newsletter from the CEO’s desk reaching >25,000 employees ▪ Initiated and developed psychometric benchmarking and evaluation redefining job descriptions of 45 key job roles and acted as employee relations mentor/coach ▪ Remained key node for training and onboarding >11000 team members within 40 days via video and in-class program mitigating job losses ▪ Designed, developed, reviewed, and executed training modules, training-aids and manuals customizing and meeting training needs across the organization ▪ Organized orientation tours for new employees and English Language trainees
GEMS INTERNATIONAL SCHOOL and other educational institutions, Dubai and India (1995 - 2006 ) Faculty and Trainer
▪ Worked as a school class teacher in India -Kolkata where English was taught as the main medium of instructions: La Martinere for Boys/ Girls; Assembly of God Church; The Heritage; Calcutta Boys School -Trainer Faculty – Blooming Daffodil Institute for Teachers training ▪ Worked in Dubai 3 Punam Agarwal - GEMS International School – as a teacher, afternoon activity faculty, trainer teachers skill development and ESL Faculty