Lucinda Dales

Outbound B2B Telesales Executive

Phone: 66929912313

Sector: Business Consulting and Services

Member Since, August 31, 2023

Open To Work

  • I am open to relocating to
  • I am open to being contacted by employers and recruiters Yes

About Me

Motivated and adaptable sales executive with over 5 years of experience; boosting sales and customer
loyalty through bespoke customer service. Through my experience I have become a resourceful expert at building rapport, establishing customer needs, promoting desirable services and upselling products to consistently meet sales KPIs. I am committed to strengthening customer experience with positivity and professionalism when answering requests and seeking further sales opportunities.


  • Bachelor Degree - Media and Philosophy (2:1) Joint Honours (2013 - 2016) Nottingham Trent University

  • A Level - Media Studies, Photography, English Language and Literature (2011 - 2013) New College Stamford

  • GCSE or Equivalent Including English(B) and Mathematics(C) (2006 - 2011) Gleed Girls Technology College

Work & Experience

  • Enva (2022 - 2023 ) Outbound B2B Telesales Executive

    Working for a national blue‑chip company specialising in waste management and sustainability, I joined Envaʼs newly established B2B telesales team; selling commercial waste services on a regional and National basis. Using a consultative sales approach I dealt with a wide range of clients, both inbound and outbound. Within the 9 months of employment with Enva I secured £855,000 worth of business, helping clients, both nationally and regionally, safely dispose/recycle hazardous and non hazardous materials whilst remaining compliant with EA standards. Ultimately increasing our customersʼ ESG ratings and achieving their sustainability goals. Other daily activities consists of (but not limited to) prospecting, organising and conducting site surveys, delivering on‑site tours, rapport building, CRM usage and data logging, problem solving, account managing, retaining, assisting customer services, marketing and admin.

  • One Life Funeral Planning Limited (2022 - 2022 ) Outbound B2C Telesales Customer Contact Agent

    Using my talents as an experienced sales/lead generation professional, I effectively multi‑tasked and balanced customer needs with company demands. I built loyal and long term relationships with our customers whilst consistently hitting sales targets and company goals. Using warm leads to make over 300 outbound calls a day to the British public, I was their first point of contact and face of the company therefore first class customer service and an excellent telephone manner was a must in order to generate business. Thriving under pressure, and my desire to succeed, lead me to having one of the highest sales conversions within our CCT team.

  • Serco Workforce Solutions (2020 - 2022 ) Covid Test Site Supervisor

    Operation and management of a local test site strictly in line with all health directives and procedures issued by the government. Representing the UKʼs National Health Service (NHS), I managed a team of 14 operatives where I oversaw up to 600 PCR tests a day to the general public. I ensured all quality control measures were maintained to the highest standards to every customer. This position put my excellent communication skills at regular practice due to the vast variety of demographics I dealt with on a daily basis. Each test experience was unique to the other therefore patience, attention to detail and empathy were a must to excel and progress in this role.

  • Amazon Fulfilment Centre (2020 - 2020 ) Warehouse Operative

    During my employment at Amazon I was a key player in part of a wider team that was responsible for the journey of products through the warehouse to the customer. All tasks were time sensitive which needed to be done to the highest of standards to avoid errors that could impact the customer journey and relationship with the brand. My key responsibilities were receiving parcels from lorries, quality checking, problem solving, training, sortation and dispatch of products in line with

  • Domestic and General (2016 - 2020 ) Inbound Customer Service Representative

    Liaising between our company stakeholders and its current and potential customers in a fast-paced environment. Effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour whist exceeding daily KPI targets. Received extensive training with vulnerable customers and was an advocate for our ‘Customer First’ training programme. I provided detailed vlogs to my peers, via the company social media platform, on how to excel their customer service skills. My recorded calls were often used for training materials to demonstrate company expectations and high customer service standards.