Open To Work
Hello, my name is Nana Chen, and I am 25 years old.
In the past, I studied Communication Arts at Wenzao Ursuline University of Languages. Due to living independently for an extended period, I have become a self-reliant individual with ambitious plans for the future.
I previously worked as a server at a Japanese restaurant. Although my tenure there was not long, I learned the importance of quick thinking and empathetic service in the hospitality industry. I came to understand the challenges and difficulties faced by service professionals and developed a compassionate approach towards them.
Additionally, I have experience as a customer service representative, where I learned how to handle various situations tactfully, establish effective communication with clients, and tackle complex issues. Whenever I encountered unfamiliar problems, I proactively sought solutions, aiming to achieve the best outcomes.
I am proficient in using Word, Excel, and PowerPoint and, in my spare time, I continuously learn other software and hardware applications to stay updated with the latest trends. To gauge my professional abilities, I took the TOEIC test and scored 650 in my first attempt. Although I’m not entirely satisfied with this score, I am dedicated to ongoing learning with the ultimate goal of obtaining a gold certification.
Attending Wenzao Ursuline University of Languages, which places significant emphasis on language training, has equipped me with a reasonable level of English proficiency. I can communicate with others using simple words and sentences.
I am genuinely excited about the opportunity to be part of your esteemed company and prove myself as the most suitable candidate for the job!
University (2017 - 2021) Wenzao Ursuline University of Languages
Work & Experience
Tiger Family (2022 - Present ) Customer Service Manager
I served as a customer service manager representative for a renowned brand specializing in ergonomic backpacks for children. My responsibilities primarily revolved around addressing customer issues and complaints about product usage through instant messaging platforms and phone calls. Additionally, I managed feedback and real-time situations encountered by customers at physical retail locations in department stores. After resolving each case, I would also undertake statistical analysis and provide insights.
泓通股份有限公司 (2019 - 2020 ) Customer Service
This is my first customer service job, which is in the gaming industry and involves providing real-time online issue resolution for customers who are unable to make in-game purchases. I started off feeling overwhelmed and unable to independently and calmly address customer complaints and emotions. However, over time, I have developed the patience and composure to handle customers effectively. This journey has made me fall in love with customer service and I now enjoy the sense of accomplishment that comes from resolving issues.